Return Policy

Return Policy

Return Policy overview

AquaTech offers a 14 day return policy for new items purchased directly through our online store or at our physical store. AquaTech will only provide exchanges or store credit for change of mind or incorrectly ordered products. Refunds will not be provided in these circumstances, so please make sure you select your items carefully and if in doubt speak with our customer service team if you have any questions regarding your purchase. AquaTech will not refund any shipping and/or credit card costs. The customer is responsible for the shipping costs of the returned items and for any new products to be resent to the customer. For faulty, incorrectly supplied or damaged items you will be covered by the applicable consumer laws and regulations at the point of purchase. For all issues relating to warranty, please refer to our Warranty Policy. Please read the below conditions regarding the returns policy.

Return Policy conditions

  • Please obtain an RN (Return Number) from our customer service staff for your goods and display the number clearly on your packaging. The goods must be unused and returned in the original and undamaged packaging in unopened condition complete with any accessories, manuals and other documentation. Proof of purchase will be required to receive your RN. While we accept you can change your mind or make mistakes in your order, we must ensure that we can resell your items as brand new. Receiving an RN does not guarantee your return will be accepted. All returns are subject to an inspection from AquaTech staff and if the above conditions are not met, your return will be denied.
  • Items presented for return must be presented within 14 days of receipt of goods and items must be received back to our warehouse within 7 days of the RN approval.
  • AquaTech reserves the right to charge a restocking fee of up to 15% for all returns. The restocking fee covers our administration costs for handling your return as well as inspecting and testing the equipment.
  • Paypal customers should be aware that it is Paypal’s policy not to refund customers orders amounts in full, therefore AquaTech will provide refunds, minus the fees from Paypal which can be up to 2.9%. If you have any concerns with this, please contact AquaTech or Paypal, or choose a different payment provider.
  • All items presented for return will be inspected by AquaTech staff. Only after this inspection has been made and the products are confirmed to have met our return policy conditions will a return be approved. If a return is deemed by our staff assessment to not comply with our return policy, then the customer will be contacted and will have the right to have the items shipped back to them at their cost.
  • Unless the product(s) is faulty, incorrectly supplied or damaged, AquaTech will not offer a full refund under this policy.
  • Returned goods must be sent via courier and/or with a tracking number as AquaTech is not responsible for any items lost, missing or damaged in transit.