March 03, 2014
In a big move to improve our logistics and customer support worldwide, we have now moved to a new model where all orders are being shipped from our Californian warehouse. What does this mean for you? Well, if you are from any other country outside of the USA* you will receive a low flat rate shipping cost depending on the weight of your order. We are shipping express courier and expect most orders to reach you within 4-7 days and in some cases faster. All orders are shipped with online tracking and signature on delivery notification via the international FED EX network.
We will be still operating the Service and Repair centres in both California, USA and Thirroul, Australia to support with these services in both American and Australian regions. If you need to contact us for any reason you should always use the Contact tab on the website and your email will directed swiftly to the correct team member for a speedy reply.
The bottom line is, having this single dispatch location will allow for product to reach you the customers faster and more efficiently. From all the AquaTech team, thank you for you ongoing support and business.
*Flat rate international shipping applies to all countries besides the USA and Canada. These countries will use the calculated Fed Ex rate for you shipping address provided.